A Note About PALS Training

Canada, New Outlook, Qwest and Verizon Pioneers


The training schedule for PALS can be found on the calendar. The times do not change from week to week. Please note there is a prerequisite self-introduction to PALS study guide that must be reviewed prior to registering for a class. If you attend the training class and do not have the knowledge base introduced in the self-study guide, you will be asked to re-register for an upcoming class after you have had another chance to review the materials.

At this time, we have no view only or reports only classes available. We are currently developing curriculum for these classes and they will be loaded shortly. 

If you are interested in receiving manuals to self-teach yourself the courses, this option is also available.  This is only recommended for people who have extensive computer and internet knowledge.  Please submit a ticket at our Helpdesk to request a complete self-study course and instructions.

Download the Prerequisite Class Materials for online courses.


PALS Pioneer Maintenance and Reports Training will be held every Wednesday , from 10am Mountain time to 11am Mountain time . Who should attend: Pioneers who have responsibility within their Sponsor Company, Chapter, Council, or Club to manage Pioneer member records, run reports and create mailing labels.

This two-hour class focuses on instruction for Pioneer member record management including the following tasks:
  • Search for and view Pioneer member records
  • Update data for existing Pioneer member records
  • Add new Pioneer member records
  • Run membership rosters
  • Generate membership detail reports
  • Create export files for mailing labels

PALS Volunteer Management Training will be held every Thursday , from 10am Mountain time to 12 noon Mountain time . Who should attend : All Pioneers; please read description for more information.

All Pioneers are encouraged to take this two-hour class to learn how to:

  • Search PALS to view a list of volunteer project opportunities and the specific details/needs for each project
  • Sign up for volunteer projects with a one-click registration process
  • Tell your family and friends about projects you have signed up for (via e-mail from PALS) and encourage them to volunteer as well
  • Create volunteer projects in PALS as a volunteer project team leader and submit the project for review and approval. The review and approval process will be completed by specific individuals designated as volunteer project administrators within your group (in other words, your projects are not reviewed and approved/denied by TelecomPioneers headquarters staff)
  • Create and edit your personal volunteer profile to indicate your specific interests, skills and talents, availability, and any other relevant details you would like to provide about yourself. You control how much or how little you would like to be known about yourself and what you can bring to projects as a volunteer
  • Sign-up for e-mail notifications when new projects are approved, where the interests or skills and talents needed for the project match those in your volunteer profile
  • Track projects you have signed up for whether those projects have yet to occur or projects that you volunteered for in the past
  • Easily report hours worked for any project you have volunteered for. Volunteer project team leaders have the additional ability to enter hours for all volunteers who worked on a project for which they are the team leader
  • Report hours worked for any volunteer scenario to which you have given your time that isn’t tied to a defined project within PALS
  • Run reports to output specific details regarding volunteer projects (available to individuals at a specific level of system access – defined by each group)
  • Access volunteer resources online to assist with frequently asked questions
  • Review and Approve or Deny Volunteer Projects – this training will be provided for those individuals who have this responsibility within the Sponsor Group
Please refer to PALS Volunteer Management to sign up for the classes or click the class specific links below.  

PALS Site

Volunteer Management Classes
  For administrators only!

Pioneer Maintenance Training


AT&T Pioneers

Please contact Michelle Turner directly to sign up for all AT&T PALS training classes.  She will have the schedule available for you.

  • When possible, sessions will be limited to 10 participants.

    Meeting details (Invite, Call-in Number) and Training Materials will be sent to participants prior to each session.